LOMOND SOAP

Natural Handmade Soap / Palm Oil Free

Made in Scotland

The Workshop, Viewfield, 71b Main Road, Cardross, Argyll, G82 5PX

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Frequently Asked Questions

Order Enquiries

 

Question: Can I only shop online?

Answer: No, you can also come and visit our shop or we have many stockists accross  the UK & Europe, contact us to find your nearest one. However, we generally send out samples with our online orders which we think you will like.

 

Question: I've placed an order online, how do I know you have received it?

Answer: When you reach the final screen on our website you will see a "Thank You" message, Paypal will also confirm that you have sent payment to our account. We will only email you if we need to confirm your choices in a multibuy offer or if we need to tell you if an item is out of stock, otherwise you should expect your delivery in a few days.

 

Question: How long will my order take to arrive?

Answer: This depends on the delivery method you chose at checkout. We aim to dispatch within 24 -48 hours after we receive your order. With standard shipping you should expect your order within 3-5 days. First class should be 1-2 days and courier next working day.

 

Question: I've placed an order but I'd like to change it, is that possible?

Answer: If you email us soon after your order has been placed, we can ammend it. If the order has been shipped then you will have to return products to us. See our Terms & Conditions.

 

Question: Is your site secure? And can I pay offline?

Answer: Yes our site is secure, we do not save any of your payment information. We use Paypal which is a secure shopping cart. You do not need to have a Paypal account to shop with us. If you prefer, you can email us to place your order and send us a cheque.

 

Deliveries

 

Question: Can I have my order delivered to another address?

Answer: Yes, proceed through checkout as normal, then email us with the delivery address and the date it needs to arrive by and if you have any special message to add.

 

Question: Which countries do you deliver to?

Answer: We deliver to to the UK and any EU countires. If you live outside these countries and would like to order please email us to see if this is possible and to get a shipping quote.

 

Product Enquiries

 

Question: What is in your products? It all looks like latin to me!

Answer: We aim to make our products as natural and good for your skin as we can. You're right, that is latin, cosmetic produsts are required to list ingredients by their INCI name (International Nomenclature of Cosmetic Ingredients). If you would like any further information please contact us.

 

Question: Your soap is made of oil, how can that get me clean and not greasy?

Answer: The magic word is "saponification", the chemical reaction that turns oils into soap. We blend our oils to give you the perfect amount of lather but also make sure it is very moisturising, due to the shea butter & olive oil we use.

 

Question: Are all of your products palm free?

Answer: Whilst we don't add palm oil to any of our products the emusifiers used in our hand cream & lotion may contain palm derivatives. We are currently trialing an alternative emulsifier derived from olive oil. We hope to be able to reformulate our creams with this in the near future.

 

Question: Are any of your products tested on animals?

Answer: No. We ensure that the raw materials we buy have not been tested on animals, nor are our finished products.

 

General Enquiries

 

Question: Where can I hear about new products, special offers or events?

Answer: Join us on Facebook we regularly update our page and love to interect with our customers & fans or we'd love to meet you at one of the events we attend.

 

Question: Do you have a shop?

Answer: Yes. We have a workshop in Cardross where our products are made, trade customers are welcome to come and discuss their orders. Our retail shop is Shooftie, 1 James Street, Helensburgh, G84 8AS, you'll find the full range of our products there.

 

Question: Can I buy your products to sell at a market or craft stall?

Answer: Possibly. Please contact us giving as much information as possible